Replacement and retrieval policy
- The goods to be returned or replaced by a factory defect that cannot be repaired without compromising the quality of the goods or the goods are counterfeit, defective, or non-compliant.
- The goods should be cardboard and in the same condition at the time of purchase with full accessories.
- The goods should be in good condition and viewable (except for the goods that have manufacturer error)
- Personal products such as hair removal machines, shaving, underwear, hygiene products, electronic toothbrushes, hairdryers... Etc.) are not eligible for refund or switching unless there is a factory fault or defect.
- Goods purchased during offers and sales are not eligible for a refund.
- Customers have the right to receive the price of the returned goods in the same way that they were paid.
- Customers have the right to receive the price of the goods that have been returned in full.
- Customers have the right to receive the price of the goods recovered within 10 days of the date of acceptance of the return of the goods.
-Customers have the right to exchange the goods purchased within 14 days of the date of purchase on the condition that the goods are in the original packaging and unused with the full accessories.
How to return and replace the goods
If the address specified by you has been reached and we are unable to deliver the goods, please contact the customer service to make another delivery appointment.
How to contact us
We are at your service and answer your inquiries 24 days apart from the day of the week, and you can contact our customer service at: