Replacement and Return

Replacement and retrieval policy

  1. You have the right to exchange and return goods from F-STORE within 14 days of purchase dates if the following conditions are required:

- The goods to be returned or replaced by a factory defect that cannot be repaired without compromising the quality of the goods or the goods are counterfeit, defective, or non-compliant.

- The goods should be cardboard and in the same condition at the time of purchase with full accessories.

- The goods should be in good condition and viewable (except for the goods that have manufacturer error)

- Personal products such as hair removal machines, shaving, underwear, hygiene products, electronic toothbrushes, hairdryers... Etc.) are not eligible for refund or switching unless there is a factory fault or defect.

- Goods purchased during offers and sales are not eligible for a refund.

- Customers have the right to receive the price of the returned goods in the same way that they were paid.

- Customers have the right to receive the price of the goods that have been returned in full.

- Customers have the right to receive the price of the goods recovered within 10 days of the date of acceptance of the return of the goods.

-Customers have the right to exchange the goods purchased within 14 days of the date of purchase on the condition that the goods are in the original packaging and unused with the full accessories.


How to return and replace the goods

  1. In the event that the terms of return or exchange are met, contact us within 48 hours of your receipt of the goods, and the merchandise will be returned or exchanged through the address on the invoice, and we will need the original invoice from you at the time of purchase.
  2. After 48 hours, the customer delivers the goods with the original invoice to the delivery service representative.


  1. The F-STORE delivers the goods by themselves or by use delivery companies as needed.
  2. Upon receipt of the goods, we or the delivery person will ask you for your electronic or written signature on the invoice and this signature is a confirmation that you have received the goods in full as shown in the invoice.
  3. If you do not have the address you have specified, we or our logistics officer will deliver the goods to anyone at the address specified by you with their signature on the invoice, so the customer will be considered to have received the goods mentioned in the invoice. Unless the address is changed by the customer in 24-36 hours

If the address specified by you has been reached and we are unable to deliver the goods, please contact the customer service to make another delivery appointment.


How to contact us

We are at your service and answer your inquiries 24 days apart from the day of the week, and you can contact our customer service at: